Get a failed booking removed from the system so I can rebook#128

I tried to book a place on Shear Soccer. The payment failed to go through. When I try to rebook I get a message to say there’s a conflict in schedule. When I try to cancel the original booking it says I can’t because there is no booking confirmation

Hello Alison, sorry for the inconvenience. Will get this sorted for you tomorrow.

Dear Alison, Our engineers informed me that we release any failed payments every 30 mins. Please can you try again and let me know if you are successful with your new booking now.

hi. It still isn’t working. Here is a screen shot of what is showing

and this…

Hi Alison, Thank you for letting me know. I will investigate and come right back to you.

Dear Alison, Thank you for your patience. Please can you try again now?