I'm a mentor and a family have registered interest but are unable to book and yet there are spaces as I have added unused spaces from last week to this week#151

For some reason they are stuck as registered and my listing is unbookable to the family. Others who have not registered have been able to submit a booking though. It’s as if they are stuck.

Hello Sarah,
Please can you contact us via Message Support as this is a public board. This will help us to support you in private messages.

You can create a Bespoke Invoice for any customer that has Registered Interest: https://help.eequ.org/en/articles/221051-how-to-create-a-bespoke-invoice